FAQs

A - You may need to check your bulk/spam mail bin.

A - Our minimum order quantity for heating oil is 100 gallons. 

A - For your convenience, we accept Visa, MasterCard, and Discover credit/debit cards. 

A – When placing your order you will be notified of the projected delivery date. *Note – Delivery Standard is based on projected Winter Delivery Schedule. Delivery schedule is subject to change due to inclimate weather, vehicle maintenance, and/or other circumstances beyond our control.  All deliveries will be completed within 3-5 business days from date-of-order.  You can check the expected delivery date for your order by logging into your account and clicking on the "order history" tab. 

A - If you are not a registered user, from our home page, click on “Price Quote.” If you are already a registered user, please log into your account and click on “Price Quote or Order Fuel.”

A - Your credit or debit card is charged when you place your order. If you order a "fill," your card will be charged for your total tank capacity. Once delivery is made, your credit or debit card account is automatically credited for any gallons that do not fit in your tank. If you order a specific number of gallons (Example: 200 gallons), your credit or debit card will be charged for the amount of your order. Once delivery is made, your account is automatically credited for any gallons that do not fit in your tank. No matter what, you only pay for the number of gallons that you receive.

A - Our pricing schedule contains volume discounts, so larger deliveries receive lower prices. If your tank takes a smaller quantity than you ordered, your price per gallon may be higher. If you receive a delivery of less than 100 gallons, you will be charged a $20 minimum delivery fee in addition to the price per gallon paid. Applicable taxes will be charged, as appropriate. Use Quick Quote to determine your actual volume discounts.

A – Once you place your order your price is guaranteed for the quantity ordered.

A - Yes, in some areas. If you are out of oil or almost out of oil, you can select “emergency delivery” service when placing your order. An additional charge applies for this service.

A - Please read this section carefully to keep your family safe and secure:

1. Make sure that all doors, windows, and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.
2. If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.), you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacturer’s instructions.
3. Make sure you are actually out of oil, as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. Other problems can also occur that will cause your oil burner to operate improperly. If you have oil, but are not getting heat, contact a local heating contractor as soon as possible.
4. Place an order for delivery ASAP and select the “emergency delivery” service where available.
5. If you have already placed an order, check online for your order status to determine when your delivery will be made.
6. If you are out of oil, you can add kerosene or diesel fuel to your heating oil tank until your heating oil delivery arrives. Either kerosene or diesel fuel can be purchased at many local gas stations. While these fuels are more expensive than heating oil, both will burn safely in your heating oil burner. Usually five or ten gallons will last for a day or two, depending upon the temperature and the size of your home.

A - If you have run out of oil, you likely need a “Prime & Start” to get the air out of your fuel line so that your burner can re-light, and we have technicians to perform this service. You will need to order this service online at the time you place your order, and will also need to be home to give access to your boiler or furnace. If “Prime & Start” service is not available in your area, you should simply contact a local heating contractor and schedule a service call.

A - Not usually, as long as the driver has ready access to the fill of your fuel tank. It is necessary for the dealer to inspect the condition of your heating oil tank on the first delivery only. If this applies in your area, and you have a basement or other inside tank, the dealer will contact you before your first delivery to make arrangements to do your first delivery inspection. There is no cost for this one-time inspection.

A - No problem. Your credit or debit card will automatically be credited for any gallons you do not receive. You only pay for the number of gallons you actually receive.

A - Normally, this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a “usable capacity” which is less than the actual capacity. For example, a 275-gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills and allow for expansion of the fuel as it warms. During the filling process, the driver listens to your “fill alarm,” which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank is full.

A - Our SSL certificate is your assurance of data safety and security. Our website meets or exceeds all security standards for processing credit cards and storing personal data. We maintain PCI compliance, which is the credit card industry’s ongoing evaluation and acceptance of our credit card processing standards. Our data entry process is done using secure servers, and all data is stored encrypted for your security. No credit card data is stored on our computers or in our database. All credit card information is passed to the credit card processors via our credit card gateway, which is the standard for credit card security.

A - It is unusual for us to experience abnormal weather and operational conditions, and when they occur we will alert you on our website prior to placing your order as soon as we become aware of them.

“Normal weather” refers to typical weather conditions expected for that time of the year. “Unusual weather” conditions that could cause delivery delays can include:

• Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
• Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
• Weather conditions that slow deliveries, such as snow, ice, wind, and temperatures.
• Below average winter temperatures over several days which may occasionally cause an increase in demand in a short period of time.

“Normal operational conditions” refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. “Unusual operations conditions” causing a delivery delays can include:

• Limited availability of fuel, or other supplies caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, or other situations creating delays in securing fuel or other supplies.
• Mechanical breakdowns or malfunctions that limit the ability for a company to perform its normal functions.
• Labor actions, such as work stoppages, work slowdowns, or strikes that negatively impact the ability for a company to conduct their normal business activity.”

A - It’s easy. Just go to the login screen, enter your user ID and then click “forgot password.” You will then be asked a few additional questions and guided to either “Reset” or “Proceed further”.  If you need assistance, feel free to email us at info@charityoil.com.

A - Look at the delivery area page on the website. We have included a zip code verification page for your use.

A - We recommend SOS Xtreme Comfort in your area. SOS Xtreme Comfort is very responsive, and trained to handle fuel oil related equipment issues. They also offer a service plan to help save you money. Call them at 845-351-4700.

A - We have an agreement will respected fuel distributors who have extra delivery capacity. They also feel it is important to give back to the community. What better way than to support worthwhile charities.